Job Description
Job DescriptionSalary: DOE
Job Title: Front End Manager
Company: Good Foods Grocery
Report to: General Manager
Job Type: Full-Time
About Good Foods Grocery
Good Foods Grocery is a grocery retailer dedicated to providing natural and organic products to and from our community. Our mission is to promote healthier living by offering high-quality, sustainable, and locally sourced groceries. We are committed to creating a positive impact on our customers and the environment.
Purpose
The Front-end Manager is responsible for overseeing the daily operations of the front-end team of Goods Foods Grocery, ensuring efficient processes and exceptional customer service. This role involves leading and developing a team, setting operational standards, and fostering a positive shopping experience. The Front-End Manager also contributes to Good Foods Grocery and Commonwealth Autisms growth by aligning departmental functions with company goals, maintaining high-quality standards, and supporting community initiatives.
General Responsibilities:
- Adhere to and enforce GFG and Commonwealth Autism policies and procedures.
- Monitor work email during business hours for timely responses.
- Support GFGs goals and community involvement.
- Communicate project needs and priorities clearly before the end of each shift.
- Foster a respectful and productive work environment, setting a positive example for the team.
- Ensure all duties are covered during absences and proactively suggest improvements.
- Work toward leadership growth and contribute to the overall success of the company.
Key Responsibilities:
Team Leadership:
- Assist in recruiting, training, and supervising staff.
- Organize schedules to ensure adequate coverage. Prepare daily plans for store staff with delegation of responsibilities and planned timing of breaks.
- Participate in leadership meetings and stay informed on industry trends through seminars and conferences.
- Allocate 10% of time to support Commonwealth Autism initiatives, including interns and graduates.
- Serve as Manager on Duty (MOD) in the absence of the store or assistant manager.
- Proactively identify store needs, delegate tasks to employees on shift, and ensure completion.
Quality Assurance:
- Lead by example in providing excellent customer service.
- Inspect incoming shipments for quality and freshness, ensuring proper rotation.
- Maintain sanitation and hygiene standards.
Customer Service:
- Interact with customers, providing assistance and product information.
- Enhance customer experience through feedback and engagement.
- Keep department section organized and visually appealing.
Merchandising & Marketing:
- Set merchandising standards and monitor department resets.
- Ensure accurate signage and displays, including promotional demos.
- Maintain cleanliness and implement a deep cleaning schedule.
- Collaborate with other departments on promotions and cross-merchandising.
Inventory Management:
- Conduct regular inventory checks to ensure stock levels meet demand.
- Implement effective waste reduction and rotation practices.
- Negotiate with vendors and maintain strong supplier relationships.
- Adjust product mix and ordering based on sales data and customer feedback.
- Prepare for special events and promotions with timely inventory planning.
Specific Responsibilities to Front End Management:
Checkout Operations:
- Oversee cash register and checkout equipment operations.
- Support cashiers to minimize customer wait times.
- Ensure accurate handling of cash and electronic transactions.
Queue Management:
- Monitor and address customer queue delays, ensuring efficient checkout.
Training and Development:
- Provide ongoing staff training on customer service, cash handling, and product knowledge.
- Stay informed on product details, promotions, and sales.
- Support staff and provide ongoing reinforcing and/or redirecting feedback. Act as a leader among the management team members in staff development.
Physical Requirements:
Ability to stand for extended periods, as much as 8 hrs. a day with breaks.- Ability to lift stand or move up to 50 pounds.
- Ability to read at 20/20 vision natural or corrected to be able to read small, detailed labels and POS directions.
- Manual dexterity to operate a cash register and handle items.