Job Description
Senior Support Engineer | Boston, MA (Hybrid) $90,000 - $100,000 w/ 15% bonus
We are working with a leading international professional services organization to recruit a Senior Support Engineer to join their high-performing IT team.
This is an excellent opportunity for an experienced support professional who thrives on solving complex technical issues, mentoring colleagues, and contributing to continuous improvement in a fast-paced, client-driven environment.
You will act as a senior escalation point within the team, taking ownership of challenging incidents while helping to enhance overall service delivery and user experience.
Key Responsibilities
- Act as an escalation point for complex desktop, endpoint, and infrastructure issues
- Provide hands-on support across Windows, Microsoft 365, and enterprise applications
- Manage user accounts, permissions, and identity services (Active Directory / Azure AD)
- Support endpoint management using Intune and Autopilot
- Troubleshoot networking issues (VPN, DNS, DHCP, TCP/IP)
- Support mobile devices (iOS/Android) in corporate environments
- Maintain and support AV and meeting room technologies
- Mentor junior engineers and share technical knowledge across the team
- Contribute to documentation, processes, and service improvements
- Collaborate with vendors and internal teams to resolve issues
Skills & Experience
- 4–7+ years’ experience in enterprise IT support
- Strong experience with:
- Microsoft Windows 10/11
- Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- Active Directory & Azure AD
- Intune and endpoint management
- Solid networking fundamentals (DNS, DHCP, VPN)
- Experience supporting remote and hybrid users
- Familiarity with ITSM/ticketing systems
- Exposure to security tools (e.g. Defender, CrowdStrike, Netskope) is advantageous
- Experience with AV / collaboration technology is desirable
- Previous mentoring experience or a strong desire to support and develop others is essential
What We’re Looking For
- A proactive problem-solver who enjoys tackling complex issues
- Strong customer service mindset with excellent communication skills
- Ability to work under pressure in a fast-paced environment
- A collaborative team player with a genuine interest in mentoring and developing colleagues
- Someone who takes ownership and drives issues through to resolution
If you’re a Senior Support Engineer looking for your next challenge in a dynamic and professional environment, we’d love to hear from you.