Job Description
Job DescriptionDescription:
JOB DESCRIPTION
REGIONAL PROPERTY DIRECTOR
Starting Salary: $115,000 annually
WHO WE ARE
HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.
BENEFITS
HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.
POSITION OVERVIEW
The Regional Property Director is responsible for overseeing the operations and maintenance of multiple supportive housing properties across San Francisco. This role combines the responsibilities of a Maintenance Operations Manager (MOM) and a Housing Operations Supervisor (HOS), focusing on maintaining high-quality facilities and ensuring effective property management. The Regional Property Director will manage operational staff, oversee maintenance, and implement strategic initiatives to support the mission of HomeRise in providing stable, supportive housing for formerly homeless individuals and families.
ESSENTIAL FUNCTIONS
Operational Management
- Supervise and support housing operations and maintenance staff across 6-8 supportive housing sites.
- Oversee daily site operations, including tenant relations, property maintenance, and adherence to organizational policies.
- Ensure regulatory compliance across all properties, including HUD, LIHTC, and tax credit regulations.
- Develop and enforce preventative maintenance schedules and capital improvement plans.
- Coordinate and manage large capital, renovation, and rehabilitation projects.
Financial Management
- Develop, monitor, and manage property and maintenance budgets, ensuring fiscal responsibility and proactive adjustments as needed.
- Oversee rent collection processes to ensure targets are met and occupancy levels are maximized.
- Manage vendor relationships, including contract negotiations, performance tracking, and budget alignment.
- Create and maintain preferred vendor lists and manage procurement processes for maintenance and repair materials.
Staff Supervision and Development
- Lead a team of Site Managers and maintenance staff, providing guidance, training, and performance management.
- Ensure compliance with safety protocols and provide ongoing training on maintenance procedures, regulatory compliance, and emergency response.
- Foster a collaborative environment by building positive relationships among staff and promoting effective communication.
- Facilitate career development opportunities within the team, supporting a culture of growth and development.
Strategic Planning and Policy Implementation
- Participate in the creation of departmental strategies and operational procedures that align with organizational goals.
- Develop and implement operations and maintenance site plans to support quality control and regulatory compliance.
- Contribute to the development of organizational policies for property management, safety, and disaster preparedness.
- Ensure the integration of environmentally responsible practices in maintenance operations.
Customer Service and Resident Relations
- Respond promptly to resident concerns, ensuring a high level of customer service across all sites.
- Work with Resident Services and third-party agencies to support resident needs and achieve service objectives.
- Implement and monitor programs aimed at enhancing resident satisfaction and fostering an empowering community environment.
QUALIFICATIONS
- Bachelor’s degree in business administration, Real Estate, or a related field preferred.
- Minimum of 5 years of experience in property management, ideally within supportive housing or a similar environment.
- Proven experience with budget development, regulatory compliance, and facilities management.
- Strong leadership, conflict resolution, and interpersonal communication skills.
- Advanced knowledge of property management software and MS Office.
- Valid California Driver’s License; bilingual in Spanish is a plus.
POSITION DETAILS
- Location: San Francisco
- Status: Full-Time Exempt
- Office Hours: Monday through Friday | 8 AM – 4 PM
- Reports to: Director of Housing Operations
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.
EQUAL OPPORTUNITY EMPLOYER
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.
Requirements: