Job Description
Job Description
Maintains positive working relationships with plant, area and regional operations management and personnel. Primary responsibility is for area installations, migrations and performance of IT Infrastructure technology in the business offices, plant and operational environments. This responsibility will include the project management of area installations, migrations and problem resolution for complex chronic technical issues. This responsibility also includes the application of technical and system knowledge to provide installation and support of the field IT technology in the business offices and plant environments. The resources that this position may work with and coordinate for these efforts include technicians, enterprise telecom and system integration resources as well as vendor sales, support, management and technical resources. The technology involved in projects and problem solving may include Wireless, Network Wiring, LAN/WAN Networking, Surveillance Systems, Terminals, PC’s, Printers, Time Systems, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Power Supplies, cellular devices and other IT technology as needed to support the business. This position provides support for the placement, and maintenance of voice and data copper and fiber infrastructure requirements. Provides documentation of technology inventory and cabling layout at all assigned locations. May serve as project manager of small to medium scale telecom related projects. Assists with telephone and voicemail system installations and support. Coordinates with outside contractors to ensure company standards, practices, and safety requirements are being met. Advanced Problem solving of issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Complies with all standard practices, procedures and policies governing principal duties and responsibilities.
Requires the maintenance of technology spare parts/equipment inventory to provide remote technology support. If assigned, support will be provided by traveling to remote sites with necessary support equipment in an assigned company owned vehicle. Requires 40-70 percent travel with a combination of local and long distance travel.