Job Description
Job Description
Job Title : Guest House Front Desk
Duration : 2 months of contract with possible extension or conversion
Location : Stanford, CA 94305
Hours: 2:00 pm - 10:30 pm (Wednesday to Sunday)
Job Purpose:
Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.
Core Duties:
Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
Coordinate email travel inquiries with internal and external customers.
Perform routine hotel functions, such as taking reservations and registering and checking out guests.
Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
coordinating guest dry cleaning and securing guest valuables in safe deposit boxes.
Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
and coordinating room preparation with housekeeping.
Review daily transactions for accuracy; prepare account billing for financial processing.
Minimum Education and Experience Required:
High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.
Minimum Knowledge, Skills and Abilities Required:
Demonstrated accurate cash handling knowledge and experience.
English language fluency.
Business writing acumen to originate and respond to correspondence.
Requirements:
Constantly stand/walk throughout an 8-hour shift; constantly perform desk-based computer tasks.
Frequently use a telephone, writing by hand.
Occasionally twist/bend/stoop/squat; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds.
Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork.
Ability to obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night, transporting guests locally.
Working Conditions:
Will work variable shifts (evenings, overnights, weekends, holidays) within a 24-hour, seven day per week operation.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities
Company Description
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities