Screen Printing Shop Assistant - Customer Service & Production
Job Description
Job Description
Customer Service & Office Responsibilities
What We're Looking For
- Excellent customer service skills are a must
- Strong, professional phone skills
- Friendly and comfortable interacting with customers
- Dependable and punctual
- Positive attitude and willingness to work as part of a team
- Organized and detail-oriented
- Able to follow instructions and complete assigned tasks
- Comfortable switching between office and production responsibilities
- Basic computer, email, and smartphone skills
- Able to multitask in a busy environment
- Willing to learn about screen printing, embroidery, and custom apparel
- Comfortable working on your feet for large portions of the day
- Able to lift up to 50 lbs.
- Willing to jump in and help wherever needed
We're a small, busy screen printing and embroidery shop, so this position requires flexibility and teamwork. While customer service and office responsibilities are an important part of the job, this is not a desk-only position. Everyone pitches in where needed to keep customer orders moving through production and completed on time.
- Provide friendly, professional customer service in person and over the phone
- Answer incoming phone calls and direct calls to the appropriate team member
- Assist customers picking up completed screen printed and embroidered orders
- Check customers out and process payments
- Answer basic questions regarding orders and pickups
- Take accurate messages and relay customer information
- Use basic computer programs, email, and phone systems
- Help keep customer orders and paperwork organized
- Communicate professionally with customers and coworkers
- Maintain a clean and organized front office/customer area
Screen Printing & Production Responsibilities
- Assist our screen printing production team as needed
- Sort blank and printed apparel by customer order, style, color, and size
- Count shirts and verify quantities
- Stack and organize garments before and after printing
- Fold completed screen printed shirts
- Box and prepare completed orders for customer pickup
- Move orders between the office and production areas
- Help organize incoming apparel and completed jobs
- Assist with general production tasks during busy periods
- Keep production areas organized and clean
- Lift, carry, and move boxes weighing up to 50 lbs.
\nCompany Description
We are a small family owned business, casual atmosphere.
Company Description
We are a small family owned business, casual atmosphere.