Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE – B2B ORDER MANAGEMENT & ACCOUNT OWNERSHIP
JOB ID: 156964
LOCATION
Fort Worth, TX | Onsite
COMPENSATION & SCHEDULE
• $20–$23/hour, based on experience, performance, and demonstrated capabilities
• Full-Time
ROLE IMPACT
Customer service is a key part of delivering a reliable B2B customer experience. This role owns customer orders from purchase order (PO) through delivery, serving as a trusted point of contact while coordinating with sales and operations. Success means accurate orders, proactive communication, effective problem resolution, and dependable follow-through.
KEY RESPONSIBILITIES
• Manage the full B2B order lifecycle from PO entry through delivery, including pricing, lead times, item details, follow-ups, and system updates
• Serve as the primary customer contact, resolving order issues and maintaining clear, timely communication
• Prepare customer quotes and freight estimates with accuracy and attention to detail
• Partner with sales and operations to coordinate priorities, solve problems, and drive successful customer outcomes
• Maintain accurate customer records, order details, and activity updates in CRM and ERP systems
MINIMUM QUALIFICATIONS
• 5+ years of customer service experience with demonstrated accountability and ownership
• B2B customer service or order management experience; manufacturing environment preferred
• Strong organization, attention to detail, communication skills, and business references demonstrating reliability and performance
CORE TOOLS & SYSTEMS
• Microsoft 365
• ERP systems; Macola preferred
• CRM platforms; Monday.com preferred
PREFERRED SKILLS
• Experience supporting manufacturing customers, sales teams, and operations
• Experience producing quotes and freight estimates
• Strong problem-solving skills and ability to manage competing priorities
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy