Senior ServiceNow IRM Program Manager (E2E TPM - Risk Management)
Job Description
Job Description
Overview
CTG is seeking to fill a Senior ServiceNow IRM Program Manager (E2E TPM – Risk Management) opening for our premier client.
Location: New York City, NY (Manhattan, Near World Trade Center)
Duration: 10 months
Summary
We are seeking a Senior ServiceNow IRM Program Manager / End-to-End Technical Program Manager (TPM) with deep Risk Management expertise to lead enterprise-wide ServiceNow IRM implementation initiatives.
This role combines functional IRM design leadership with full lifecycle program governance. The selected candidate will drive the end-to-end implementation of ServiceNow IRM solutions while partnering closely with Product, Product PMO, Risk, Compliance, Audit, and Technology teams. The role requires both strategic oversight and hands-on functional expertise across IRM modules.
Core Responsibilities
End-to-End Program & TPM Leadership
- Lead full lifecycle ServiceNow IRM implementation (strategy → design → build → test → deploy → adoption).
- Own program governance, execution tracking, RAID management, and milestone reporting.
- Provide executive-level status reporting, dashboards, and steering committee updates.
- Coordinate across Product, Product PMO, Engineering, Risk, Compliance, and Operations.
- Drive alignment across business units and geographies within a multinational financial services organization.
- Ensure delivery adheres to scope, timeline, budget, and quality expectations.
Functional IRM Leadership & Solution Design
- Partner with Risk Officers, Compliance Leads, Internal Audit, and Vendor Management teams to gather and document business requirements.
- Translate credit card and payments-specific risk processes into ServiceNow IRM, BCM, and Privacy functional designs:
- Fraud Risk
- Operational Risk
- Regulatory Compliance
- Privacy & Data Protection
- Conduct fit-gap analysis against ServiceNow Out-of-the-Box (OOTB) capabilities.
- Design target-state processes aligned with OOTB functionality to minimize customization and technical debt.
- Document:
- Current-state workflows
- Future-state process maps
- Risk assessments
- Control testing frameworks
- Policy management lifecycle
- Issue management
- Regulatory exam management
Risk Framework & Governance Design
- Define:
- Risk taxonomies
- Scoring methodologies
- Control libraries
- Assessment frameworks
- Align solution design to regulatory obligations and enterprise risk appetite.
- Ensure upgrade-safe architecture and adherence to ServiceNow best practices.
Technical & Integration Oversight
- Serve as the functional SME across ServiceNow IRM modules:
- Integrated Risk Management (IRM)
- Policy & Compliance
- Audit Management
- Privacy Management
- Business Continuity Management (BCM)
- Define clear user stories and acceptance criteria for configuration teams.
- Advise on integration points with:
- GRC tools
- ITSM platforms
- Identity & Access Management systems
- Fraud platforms
- Regulatory reporting systems
- Identify automation opportunities including:
- Continuous Control Monitoring (CCM)
- Automated evidence collection
- Risk score recalculation triggers
Required Qualifications
- 10+ years of Program/Project Management / Delivery Lead experience
- Including 1–2 years in a functional analyst or BA capacity on GRC/Risk platform implementations
- 3+ years of hands-on ServiceNow IRM/GRC experience (real solution design, not oversight only)
- Demonstrated experience leading end-to-end enterprise implementations
- Strong working knowledge of ServiceNow platform fundamentals
- Experience within Financial Services, preferably Credit Card / Payments domain
- Proven ability to:
- Work independently in complex, matrixed organizations
- Influence senior stakeholders
- Drive decisions without heavy oversight
- Strong documentation expertise:
- Functional specifications
- Process maps
- User stories
- Test scripts
- Experience in Agile or hybrid delivery models
Preferred Qualifications
- ServiceNow IRM Certified Implementation Specialist
- Prior experience leading enterprise IRM transformation programs
- Strong familiarity with regulatory environments impacting financial institutions (e.g., PCI, SOX, FFIEC, OCC)
Ideal Candidate Profile
This role requires a leader who can operate at both executive and functional depths:
- Strategic program governance leader
- Hands-on IRM functional expert
- Risk domain translator
- Cross-functional collaborator with Product & PMO
- Strong communicator capable of driving alignment across stakeholders
The ideal candidate can seamlessly move between executive reporting, facilitating risk workshops, defining scoring models, and validating solution configurations.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nicole Shaw at nicole.shaw@ctg.com. Kindly forward to any other interested parties—thank you!