Technology Assistant

Job Description

Job Description

IT Assistant

Overview

The Highlander Research and Education Center seeks a part-time, 20-hours-a-week IT Assistant (internally titled Technology Assistant) to support the Technology Manager in maintaining a consistent and reliable IT infrastructure, providing technical assistance, and ensuring digital security for Highlander's staff and guests. This role is crucial in supporting both on-site and off-site operations, troubleshooting technical issues, and contributing to the overall efficiency of Highlander's technological resources.

In a typical week, you can expect to:

• Diagnose and resolve common IT issues related to email and account access, internet connectivity, video conferencing, software updates, and minor malfunctions.

• Guide end-users on software installation, configuration, and basic computer usage.

• Assist with setting up account access and providing tech orientation to new staff on commonly used software tools.

• Track and manage inventory of laptops and other devices.

• Document solutions for recurring problems in a shared knowledge base.

To be successful in this role, you need to have:

• 1–2 years of experience in a help desk, tech support, or IT assistant role.

• Technical proficiency in tools such as Microsoft Office Suite, Zoom, Asana, and other common remote collaboration platforms.

• Basic troubleshooting skills on Windows and/or Mac operating systems.

• Clear and compassionate communication to explain technical issues in simple, accessible language to individuals with varying levels of tech familiarity.

• Strong organizational skills to manage multiple support requests at once while maintaining accurate documentation and follow-ups.

Compensation & Benefits

In addition to offering the IT Specialist an annual PT salary of $35,399 ($34.03 an hour), we encourage employees, their spouse/domestic partner, and their dependent(s) to take advantage of our 100% employer-paid healthcare plan offered through Blue Cross Blue Shield of Tennessee a vision and dental plan offered through Guardian, and a Health Reimbursement Account to help cover eligible out-of-pocket expenses. Our benefits package includes an employer-sponsored life insurance policy, a disability insurance policy, and a traditional 403 (b) retirement plan. Highlander also encourages its employees to take advantage of their paid vacation and sick time policies each year.

About Highlander

Highlander serves as a catalyst for grassroots organizing and movement building in Appalachia and the South. We work with people fighting for justice, equality, and sustainability, supporting their efforts to take collective action to shape their destiny. If you would like to be a part of this movement for change, we'd encourage you to apply today!

Hiring Timeline

Highlander is now accepting applications for this position. Highlander will begin contacting eligible candidates starting June 30th and hopes to fill this position by the end of July or early August 2025.

Application Instructions

Please upload your resume and cover letter as a single, combined document in either PDF or .DOCX format. This combined file should be submitted in the "Upload Resume" section of the application.