Hotel Front Desk Clerk - Night Audit

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team!

You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with flexible, part-time hours should start their application today!

We offer a summer bonus from May 1, 2026, until September 30, 2026. This bonus adds 1 dollar to each hour you work during this time period, as long as you are not late or call off. Bonus will be paid in October, and you must still be employed up until September 30 to qualify for the bonus.

Compensation:

$14.50 hourly

Responsibilities:

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary

Qualifications:

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school graduate, GED recipient, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of hotel industry experience or related job preferred

About Company

The Bitterroot River Inn is rated by our guests as the #1 lodging facility in the Bitterroot Valley. We take pride in providing our guests with a clean and friendly hotel. When working at the Bitterroot River Inn, you will be working for one of the premier management companies.

Our Commitment to our Employees:

• Integrity
• To provide a safe place to work, both mentally and physically.
• To strive to always do what is right.
• To create a drama-free workplace.
• To reward employees fairly.
• To give each employee the opportunity to learn and grow.
• To encourage 360-degree open and honest communication.
• To demonstrate our care for our employees and their families, as well as our community and environment.
• We offer company-paid medical insurance and the possibility of monthly bonuses.