Job Description
Job Description
The Cottage Grocery is a specialty grocery store, a cafe, a bakery, a boutique wine shop, and a coffee shop...but at our core, we are a prepared foods market, offering a huge selection of homemade items, both fresh and frozen. At The Cottage Grocery, we believe that the best moments in life often happen around the table, where the pace slows down, conversation flows freely, and homemade food brings people together. Those who work for us do so because they find joy in cooking, love taking care of others, and are determined to deliver the best quality in everything they do. We are looking for a Store Manager that feels the same way, and who’s deeply motivated by the idea of helping create the products, atmosphere, and experiences that bring effortless, delightful comfort to our customers every day.
Job Description
The Store Manager at The Cottage Grocery is responsible for overseeing Front of House (FOH) operations and the productivity of our hard-working, collaborative baristas, FOH associates, and FOH stockers. This individual will also work closely with our kitchen leadership and business owners.This individual is service-oriented with an eye for details, to ensure that all customers have a positive shopping and dining experience. Our ideal candidate is someone that:
- Acts like an owner – if something is wrong, it’s their problem to fix, not someone else’s.
- Understands the importance of process, but excels when a process breaks down and quick-thinking is needed to solve a problem or delight a customer.
- Takes deep pride in a beautifully organized room, and goes out of their way to fix the shelf that’s not perfectly organized in the corner.
Responsibilities
- Collaborate and work closely with the Kitchen Managers to ensure smooth daily operations between BOH and FOH.
- Manage FOH Associates and Baristas by providing regular and real-time constructive performance feedback and delegating tasks on a daily basis.
- Oversee and support the FOH specialist with stocking and organizing of wines, lunches, dinners, appetizers, desserts, and bakery products within the storefront.
- Manage inventory tracking and ordering of FOH goods (napkins, cutlery, coffee cups, etc.) to ensure optimal stock levels and to prevent shortages or excess.
- Manage our Wine Program, including vendor management, purchasing, and inventory management.
- Resolve customer issues and serve as the initial point of escalation for all customer needs.
- Engage with customers to consult on pantry and bakery products, customer needs, and help curate custom menus as needed.
- Determine when grab-and-go pars are low and coordinate with our Kitchen team to restock for lunch rush.
- Perform customer checkout, manage label and price changes, and support FOH staff as needed.
- Enforce staff compliance with Cottage Grocery and Federal and State Food Health and Safety regulations.
Qualifications
- Valid Food Manager License (Company will pay for License and continued maintenance for eligible candidates).
- MUST have 3+ years proven experience managing a storefront (grocery industry is a plus)
- MUST have 3+ years experience as a people manager.
- Excellent customer service record with a passion for exceeding customer expectations.
- Strong communication skills and the ability to provide helpful performance feedback to others.
- Ability to stand for long periods, lift heavy ingredients and equipment, and work in a hot environment.
- Comfortability working in a fast-paced environment.
Benefits
- Competitive Wage
- Medical Insurance (portion covered by employer)
- Dental and Vision Insurance
- Annual Discretionary Performance Bonus
- Birthday Bonus Program
- Employer-paid Food Handlers License for applicable positions
The Cottage Grocery considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. The Cottage Grocery is an equal opportunity employer.
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