White Glove Desktop Support Engineer

Job Description

Job Description

Job Title: Desktop Support Engineer (Federal – Executive Support)

Location: Washington DC — Onsite at Federal Government Facility

Clearance Requirement: Active Public Trust (or eligibility to obtain)

Experience Level: 6–8 years

Overview

We are seeking an experienced Desktop Support Engineer to provide high-touch, executive-level technical support within a federal government environment. The ideal candidate will have deep technical expertise, strong communication skills, and a proven track record supporting senior leadership in secure, mission-driven settings.

Key Responsibilities

• Provide prompt, professional Tier I/Tier II desktop, laptop, and mobile device support to executive users and staff.
• Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues in an enterprise environment.
• Coordinate with infrastructure, networking, and security teams to resolve complex technical issues.
• Install, configure, and maintain end-user systems, including imaging, patch management, and secure device configurations.
• Support audiovisual systems, video conferencing platforms, and meeting room technology for executive-level engagements.
• Manage and document incidents, service requests, and resolutions within the IT ticketing system.
• Ensure compliance with federal information security standards and organizational IT policies.
• Maintain an excellent customer service approach, ensuring minimal disruption to the executive workflow.
• Provide after-hours or on-call support as needed to meet mission requirements.

Required Qualifications

• 6–8 years of progressive experience in desktop or end-user support within enterprise or federal environments.
• Active Public Trust clearance or the ability to obtain one.
• Strong support experience for senior executives or VIP users with discretion and professionalism.
• Experience with endpoint security management, asset tracking, and patch compliance.
• Working knowledge of network troubleshooting, VPN, and mobile device management (MDM) tools.
• Excellent interpersonal and communication skills with the ability to interact effectively with non-technical users.

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.