Front Desk Agent (Marriott Experience Required)

Job Description

Job DescriptionJob Summary

City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience. The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures.

Key Responsibilities

• Greet and assist guests with check-in and check-out processes
• Manage reservations, room assignments, and guest requests
• Handle guest inquiries and resolve issues in a professional manner
• Maintain accurate records using Marriott systems (PMS)
• Coordinate with housekeeping and maintenance teams for smooth operations
• Ensure adherence to Marriott brand standards and guest service expectations

Qualifications

• Mandatory: Prior experience working with a Marriott-branded hotel
• Experience with hotel systems (Opera, MARSHA, or similar) preferred
• Strong communication and customer service skills
• Ability to work flexible shifts, including weekends and holidays
• Professional demeanor and attention to detail

Preferred Skills

• Problem-solving ability
• Team-oriented mindset
• Ability to handle high guest volume efficiently

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Growth opportunities within Marriott and Garnet Hotels
• Supportive and professional work environment