Job Description
Job DescriptionDescription:
Who We Are
Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies using Acumera's remote systems' visibility, robust data security, and simplified compliance services. In 2002, Acumera became our client's trusted network partner.
Duties and Responsibilities
Support network security systems deployed and managed by the organization for its customers.
Resolve customer issues while maintaining high levels of customer service.
Focus on quality customer service and continuous process improvement.
Act as the primary point for managing and resolving customer service technical support issues.
Provide customers with quick response times and first call problem resolutions.
Primary Skills
Networking protocols
Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN.
Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands.
Routing Protocols: RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP.
Must be able to configure, maintain, and troubleshoot IPSec VPNs.
Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B).
Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types.
Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls.
Requirements:
Qualifications
6 months to 1 year of experience as a network engineer or in a similar technical role.
Strong communication and interpersonal skills.
Ability to follow processes and procedures accurately.
Customer-focused with a positive attitude.
Quick learner and adaptable to new technologies.
Education
Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field.
Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred.
Perks of Acumera
Group medical insurance.
Hybrid Work Schedule
Paid company holidays.
Cab facilities for employees working in shifts.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
Acumera is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check