Job Description
Job Description
We are looking for a skilled Help Desk Analyst I to join our team in Alameda, California. This Help Desk Analyst I long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Help Desk Analyst I candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Help Desk Analyst I role is for a long term contract and is an onsite position out of Almeda, Ca.
Responsibilities:
• Provide technical support for Android devices, Apple products, and other hardware systems.
• Manage Active Directory accounts and permissions to ensure secure access.
• Configure and deploy EO/IR systems to meet operational requirements.
• Perform database management tasks, including updates and maintenance.
• Assist with hardware installations and configuration management processes.
• Support software deployments and ensure compatibility across systems.
• Deliver prompt and effective solutions to end-user concerns.
• Document technical procedures and resolutions to maintain a knowledge base.
• Collaborate with team members to improve system efficiency and reliability.
• Proven experience in Apple and Windows troubleshooting.
• Familiarity with EO/IR systems and their configurations.
• Strong understanding of Active Directory and database management.
• Knowledge of Apple devices and computer hardware systems.
• Experience in configuration management and software deployments.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills for customer support.