Service Advisor - Cadillac Buick GMC
Job Description
Job Description
The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Responsibilities
Roles and Responsibilities:
Greet each guest in a prompt, courteous manner 100% of the time
Schedule appointments and manage vehicle repair process via the dealership management system
Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion
Obtain customer, vehicle data, and method of payment
Test-drive the vehicle with the customer to ensure proper operation
Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval
Obtain customer signature on repair order
Schedule a time with the customer to discuss the vehicle status
Obtain accurate customer contact information
Follow up on the progress of each repair order with the assigned technician
Contact the customer by telephone regarding changes in the estimate or time promised
Record any changes on the repair order in approved standards
Deliver vehicles to customers and answer any questions or concerns
Review work performed and discuss charges or coverage
Advise the customer of future maintenance or repair needs
Ensure all needs are met and ask if anything else can be done
Explain the survey the customer will receive and its importance
Attend training classes and meetings as needed per Sewell standards
Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays
Requirements
Skills and Requirements:
High school diploma or GED
Valid driver license and acceptable driving record
Background and drug screening
Ability to multitask