Job Description
Job Description
Mark Porter Auto Group is seeking a dedicated and customer-focused Service Advisor to join our team in Jackson, OH. The ideal candidate will act as a liaison between customers and our service department, ensuring that each customer receives exceptional service and timely updates on their vehicle maintenance and repairs.
Responsibilities
- Greet customers and gather detailed information about their vehicle service needs.
- Communicate clearly with customers regarding service recommendations, costs, and timelines.
- Coordinate with technicians and service managers to schedule repairs and maintenance.
- Maintain accurate records of services performed and customer interactions.
- Follow up with customers to ensure satisfaction and address any concerns.
- Process service orders and manage customer payments efficiently.
Requirements
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Prior experience in automotive service advising or related customer service role preferred.
- Strong organizational skills and attention to detail.
- Basic knowledge of automotive terminology and services is a plus.
- Proficiency with computer systems and scheduling software.
Benefits
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Comprehensive health and wellness benefits.
- Employee discounts on services.
About the Company
Porter Jackson, Inc is a trusted name in the automotive industry, committed to delivering high-quality service and customer satisfaction. Located in Jackson, OH, we pride ourselves on our professional approach, community involvement, and dedication to excellence in every aspect of our business.