Job Description
Job Description
Mohawk Mountain Ski Area is seeking an organized individual to assist with day to day operations of the Main Office.
Job Summary:
To provide excellent customer service to Mohawk Mountain guests by providing accurate information, timely responses, professional services and proficient complaint resolution in a fast paced office environment.
Essential duties and responsibilities:
- Have general knowledge of all mountain operations.
- Take pictures and issue season passes and employee badges.
- Monitor emails (2 email boxes).
- Answer customer questions and respond to voicemail.
- Process incoming orders.
- Resolve customer complaints.
- Monitor mountain communications.
- Liaison for Ski Patrol.
- Lost and found.
- Secure lodge at end of day ? lock doors, extinguish lights, lower flags, etc.
- Use of multi-line phone, fax machine, copier, printers and two-way radio.
- Complete any other duties assigned.