Job Description
Job Description
Join the Ian's Pizza Team as the Delivery Manager!
Bringing affordable, craft-quality pizza to the people. We use the finest local ingredients to make the best NY-style, hand-tossed 'za to hit your tastebuds. Specializing in old-school and original combinations, all available by the slice or whole pie.
On Madison's Near-East Side near Olbrich Botanical Gardens in the Atwood neighborhood, located in the Garver Feed Mill, enjoy your shifts in one of the most unique historic buildings in the city!
Why Ian's Pizza?
- Minimum Guarantee of $21.50/hour: At the end of the pay period, if your base wage ($16.50/hour + $2/hour additional for any time after 10pm) and tips have not averaged to at least $21.50/hour, we will pay the rest. You are guaranteed to earn at least $21.50/hour, but you can earn more than that! Most Department Managers average $21.50-$24.50/hour. Tips are paid at the end of each shift, and all other wages are paid on your paycheck (biweekly). Additionally, any work above 40 hours a week is paid as overtime, and you are also eligible for the annual profit-sharing bonus.
- Excellent Benefits: Premium and affordable health and dental care (it's really good!), IRA retirement benefits with match, PTO accrual starting on day one, profit-sharing, flexible schedules, free pizza, and more.
- Inclusive Culture: Join a diverse and inclusive team committed to the Big Five Code of Conduct: Dependability, Awareness, Connection, Generosity, and Effort.
- Growth Opportunities: We are looking for motivated individuals to help us grow! You can advance your career with out robust Management Training and even own and operate your own Ian's Pizza someday.
Delivery Manager Job Duties and Expectations
As the Delivery Manager, your main job is to ensure the successful and efficient operation of your department! You assist the GM and AGM(s) in ensuring the tools and procedures are in place and used by all department staff for successful operations. Training the general staff in your department and doing their reviews will also be a large part of your role! You will be expected to provide input on staffing, staff performance, and scheduling.
While Managers are heavily involved in the operations of their department, they also have some administrative duties including staff and management meetings, responding to staff messages, working on projects as assigned/approved by the GM or AGM(s), etc.
Delivery Manager Requirements
- 1+ years of experience as a Supervisor or Shift Leader in the food and beverage industry. Specific experience in Delivery is required.
- Cross-trained and regularly able to perform all positions below the Supervisor (Front of House, Cook, Shift Lead) within 6 months.
- Embrace and embody the 2030 Vision, Company Values, Ian's Standards for Customer Service, Food Quality, and the Big Five Code of Conduct (Awareness, Connection, Generosity, Dependability, Effort).
- Able to motivate others to always put in their best effort, and hold all staff accountable to high standards of food quality, customer service, and cleanliness.
- Exercise good judgment, problem-solving, and initiative to get things done and plan ahead.
- Maintain a good attitude, high levels of awareness, and direct, kind communication, especially in situations that require quick action.
- Able to keep organized, set priorities and meet deadlines.
- Must complete a food safety certification course within 6 months.
- Ability to stand and walk for long periods. To bend, crouch, and lift up to 50 lbs. To use ovens, pizza cutters, and other equipment of the business.
- Ability to use or learn to use administrative tools such as Google Calendar, Gmail, Google Sheets, etc.
- English language proficiency is required. Bilingual in Spanish is a major plus!
- Reliable transportation to and from the restaurant for a variety of shift times, including mornings, afternoons, and nights.
- Must have a reliable vehicle, a clean (or near clean) driving record, a valid US drivers license, and proof of car insurance.
- Must be 18 years of age or older to apply. If you are 16 or 17 years old, you can apply for the Front of House at our Garver location (3241 Garver Green), and all other positions/locations require you to be 18+ years of age.
- Must be authorized to work in the United States and able to provide adequate identification documentation at Orientation and/or Day One. For more information, you can visit https://www.uscis.gov/i-9.
Delivery Manager Scheduling
This position is hourly with the expectation to work 35-40 hours per week: 30-35 hours in Operations and 5-10 hours towards Administrative work. Any work above 40 hours a week is paid as overtime. Your schedule is posted 2-4 weeks at a time, depending on location.
Weekend and evening availability is required! As a leader in the restaurant, you will work with the leadership team to be available for emergencies and help find coverage or cover shifts in your department as needed.
Apply to be the New Delivery Manager at Ian's Pizza today!
If you're serious about excellent service, great food, and your professional growth, apply today! The best place to apply to ensure we see your application as soon as possible is on our website at ianspizza.com.
Priority Deadline to Apply: End of day on July 11th, 2025
Want to learn more about Ian's Pizza and the unique culture of our restaurants? Visit us, check out our website, follow us on Instagram or Facebook, or look at our Indeed.com page for employee reviews!