Job Description
Job Description
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Greet customers promptly and professionally, in person and by phone
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Build trust by actively listening to customer concerns and vehicle history
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Accurately document customer concerns and create detailed repair orders
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Perform walk-arounds and digital vehicle inspections when applicable
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Present maintenance and repair recommendations clearly and confidently
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Educate customers on vehicle condition, safety concerns, and future needs
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Obtain repair authorizations and manage approvals efficiently
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Communicate technician findings and diagnostic results to customers
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Coordinate workflow between technicians and management
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Schedule appointments and manage repair timelines
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Provide consistent status updates to customers
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Handle customer questions, objections, and concerns professionally
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Close repair orders, review invoices, and ensure accuracy
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Follow up with customers after service to ensure satisfaction
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Strong automotive knowledge of maintenance, repairs, and diagnostics
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Excellent verbal and written communication skills
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Strong sales skills with an ethical, customer-first approach
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Ability to explain technical information in easy-to-understand language
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Highly organized with strong attention to detail
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Ability to multitask and prioritize in a fast-paced environment
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Strong computer skills and experience with shop management software
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Professional appearance and positive attitude
#hc218643