RTI Technical Support Representative - Minneapolis, MN
Job Description
Job Description
AVPro Edge, a leader in specialized audio-video equipment for residential and commercial integrators, recently acquired RTI (Remote Technologies Inc.) and Pro Control, known for cutting-edge control systems and automation solutions. Our mission is to provide unmatched innovation, performance, and world-class support to the professional A/V community.
Join our growing RTI/Pro Control Technical Support Team in Minneapolis! We're looking for experienced A/V professionals ready to bring their control system expertise into a fast-paced, team-driven environment. If you have programming experience with control systems — especially RTI or Pro Control — and you're ready to trade field work for a stable, rewarding tech support role, we want to hear from you.
Here's what you’ll get to do:
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Provide technical support via phone, email, and remote sessions for RTI and Pro Control products.
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Troubleshoot hardware, software, and programming issues for dealers and installers.
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Assist integrators with control system configuration and deployment.
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Review and analyze programming files (Integration Designer APEX, Pro Control Studio, etc.) to resolve complex system issues.
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Document and escalate bugs or recurring issues to engineering as needed.
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Participate in internal product training and stay current with new releases.
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Represent the RTI/Pro Control brand with professionalism and product expertise.
This is what we’re looking for:
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MUST HAVE: Prior experience programming control systems.
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PREFERRED: RTI Integration Designer (APEX or classic) or Pro Control Studio experience.
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2+ years in technical support or fieldwork within the A/V integration industry.
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Strong communication and customer service skills.
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Comfort working with Windows-based software, IP networking, and AV signal flow.
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Ability to prioritize and manage multiple issues in a fast-paced environment.
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Team-oriented with a passion for solving problems and helping others succeed.
What we offer:
- Paid leave benefits
- Group Health & Life Insurance
- Employer paid benefits including - Dental and Vision Insurance
- 401K (4% Match)
- Supplemental Insurance
Hours/Pay:
- Full-time, Mondays through Fridays
- Shifts range between 8 a.m. to 6 p.m. CST
- Market competitive hourly wage depending on experience
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