Job Description
Job Description
Camp Bow Wow Houston Hobby is seeking a friendly, energetic, and organized Front Desk Manager to be the welcoming face of our facility. As the first point of contact for clients and their pets, you play a crucial role in ensuring a positive experience for dogs and their owners. You will manage administrative duties, answer client inquiries, schedule appointments, and assist with check-ins and check-outs of our canine campers. A love for animals and excellent customer service skills are essential for success in this role.
Key Responsibilities:
- Greet clients and their pets with a friendly and professional demeanor.
- Handle phone calls, emails, and in-person inquiries regarding daycare, boarding, grooming, and training services.
- Manage appointment scheduling, reservations, and cancellations.
- Check pets in and out, ensuring all necessary paperwork and vaccinations are up to date.
- Process payments and maintain accurate billing records.
- Provide information about Camp Bow Wows policies, services, and pricing.
- Monitor and update client accounts in the company database.
- Assist with the care and supervision of dogs in the reception area when needed.
- Communicate effectively with staff and management to ensure seamless operations.
- Maintain a clean and organized front desk and lobby area.
- Resolve client concerns and escalate issues to management as necessary.
Qualifications:
- Previous experience in a receptionist, administrative, or customer service role is preferred.
- Sales experience.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficient with computers and office software (Microsoft Office, Google Suite).
- A passion for animals and ability to interact comfortably with dogs of all sizes and temperaments.
- Availability to work flexible hours, including weekends and holidays.
Physical Requirements:
- Ability to stand, sit, and move around for extended periods.
- Comfortable working in an environment with dogs.
- Ability to lift up to 40 pounds.
Why Work at Camp Bow Wow?
- Fun and dynamic work environment with friendly team members and playful pets.
- Opportunities for growth and development within the company.
- Discounts on pet care services.
- Hands-on experience working with animals.
Job Types: Full-time, Part-time