Residence Hall Desk Attendant - Federal Work Study ONLY

Job Description

Job DescriptionDescription:You must be Federal Work Study eligible to apply for this position. You can determine if you're eligible by logging into the financial aid portal. If, after checking the portal, you still have questions, please reach out to the Stephens College Financial Aid Office at finaid@stephens.edu. Thank you!

The Desk Attendant serves as the first point of contact for students and guests entering the residence hall. Key responsibilities include greeting all visitors, ensuring accurate guest sign-in, addressing guest inquiries, and providing building information, and contacting Residence Life staff or campus security when necessary.

Key Responsibilities:

• Greet all students and guests entering the residence hall.
• Ensure accurate sign-in of all guests.
• Assist students and hall guests by answering questions and providing building information.
• Contact appropriate Residence Life staff or campus security as needed.
• Perform additional duties as assigned by supervisors.
• Maintain a professional and courteous demeanor at all times while on duty.

Requirements:

Required Skills and Competencies:

• Strong customer service and interpersonal communication skills.
• Attention to detail, especially with guest sign-in procedures.
• Punctuality and reliability.
• Professional demeanor and positive attitude ..
• Ability to handle confidential information appropriately.
• Problem-solving skills and the ability to stay calm under pressure.
• Flexibility to adapt to additional assigned tasks and changing circumstances.

Qualifications:

• Current Stephens College student eligible for the Federal Work-Study Program.
• Prior experience in customer service or student leadership is preferred but not required.

Learning Outcomes:

Through the role of Desk Attendant, students will develop and demonstrate essential professional skills-including customer service, effective communication, attention to detail, problem solving, and professionalism in the workplace.