Fiber Optic Supervisor

Job Description

Job Description

POSITION DESCRIPTION & EXPECTATIONS

1. Job Title & Position Information

Job Title: Fiber Optic Supervisor
Reports To: Management Team

Employment Type: Regular
Schedule: Monday–Friday, 8:00 a.m.–6:00 p.m., with flexibility as required
Compensation: $26 - $30

2. Position Summary

The Fiber Optic Supervisor leads field technicians and oversees all fiber optic installation, splicing, testing, and troubleshooting activities for both OSP and ISP environments. This role is responsible for ensuring work quality, safety compliance, and adherence to industry standards while coordinating field operations efficiently. The ideal candidate has strong leadership abilities, extensive hands‐on fiber optic experience, and a solid understanding of construction methods, safety regulations, and technical documentation.

2.1 Benefits

Paid Time Off (PTO)

PTO is accrued every pay period and increases with your tenure at the company.

Salaried Employees:

• 90 days – 1 year: 10 paid days (2 weeks) + 5 additional unpaid days
• 1 – 5 years: 15 paid days (3 weeks) + 5 additional unpaid days
• 6 – 10 years: 20 paid days (4 weeks) + 5 additional unpaid days
• 11+ years: 25 paid days (5 weeks) + 5 additional unpaid days

Hourly Employees:

• 90 days – 1 year: 5 paid days (1 week) + 5 additional unpaid days
• 1 – 10 years: 10 paid days (2 weeks) + 5 additional unpaid days
• 10+ years: 15 paid days (3 weeks) + 5 additional unpaid days

Paid Holidays

Employees receive 7 full paid holidays each year:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• Good Friday

Additional Half‐Day Holidays (Salaried Employees Only):

• Christmas Eve (half day)
• New Year’s Eve (half day)

401(k) Retirement Plan

• 3.5% employer match on employee contributions.

Profit Sharing (Salaried Employees)

• Annual profit‐sharing potential based on company performance and key metrics (KPI).

Health Insurance Benefits

• Health, Dental, and Vision plans available to all eligible employees.

3. Core Responsibilities

3.1 Field Installation, Splicing & Technical Execution

• Install, splice, test, and troubleshoot fiber optic networks, including OSP and ISP systems.
• Perform fusion splicing on various fiber types and configurations.
• Install underground conduit, cable protection, patch panels, wall outlets, and communication lines.
• Assemble and install data and telephone communication systems, wiring frames, switching equipment, and power components.
• Troubleshoot minor technical issues and escalate major technical problems as needed.

3.2 Fiber Testing, Diagnostics & Certification

• Use OTDRs, optical power meters, light sources, and spectrum analyzers to test and certify networks.
• Interpret OTDR traces to identify faults, abnormalities, splicing issues, or degradation.
• Inspect and test equipment and machinery to detect malfunctions or wear.
• Calibrate and test equipment to locate circuit faults and ensure testing accuracy.

3.3 Safety, Quality Assurance & Compliance

• Enforce strict on‐site safety regulations to protect personnel, equipment, and property.
• Maintain compliance with National Electric Code (NEC) installation requirements and company standards.
• Establish, follow, and enforce quality‐assurance protocols to ensure industry‐standard workmanship.
• Ensure all field activities follow company safety procedures, documentation standards, and operational workflows.

3.4 Team Leadership, Coordination & Field Management

• Provide leadership, guidance, and coaching to fiber technicians and field personnel.
• Coordinate daily field tasks, assignments, and crew activities.
• Ensure technicians have required tools, materials, and support to execute their duties.
• Maintain clear communication with management, clients, and team members on progress, issues, and project status.
• Support additional projects and company initiatives as required.

4. Short‐Term Expectations (First 30 Days)

• Demonstrate strong understanding of company safety policies, quality standards, and fiber installation procedures.
• Perform splicing, testing, and troubleshooting accurately and consistently under supervision.
• Achieve proficiency in interpreting OTDR traces, test results, and construction drawings.
• Establish reliable daily reporting, clear communication, and task follow‐through.
• Support field technicians in completing daily work orders and maintaining organized work environments.

5. Long‐Term Plan & Growth Objectives

• Lead fiber installation and splicing crews with minimal supervision and high-quality output.
• Improve team efficiency and training to ensure consistent, industry‐standard installations.
• Strengthen documentation practices for testing, splicing logs, safety requirements, and equipment checks.
• Develop advanced troubleshooting expertise and support improvements in testing accuracy.
• Contribute to continual improvement of fiber workflows, safety practices, and operational processes.

6. Weekly & Monthly Deliverables Plan

6.1 Daily & Weekly Deliverables (Ongoing)

• Daily: Complete splicing logs, testing documentation, and field notes accurately.
• Daily: Communicate progress, issues, and equipment needs to Management Team.
• Weekly: Verify equipment calibration, testing tool readiness, and safety compliance.
• Weekly: Review field results, performance issues, and quality‐control needs with leadership.
• Weekly: Support training or improvement initiatives for technicians as required.

6.2 Monthly Deliverables & Review

• Monthly review of testing accuracy, splicing quality, and documentation completeness.
• Monthly assessment of safety compliance, incident prevention, and equipment maintenance.
• Monthly evaluation of technician performance and team productivity.
• Monthly proposals for continuous improvement in fiber installation, testing, or workflow processes.

7. Work Expectations & Availability

• Must ask questions immediately when instructions, diagrams, or testing data are unclear—no assumptions.
• Ability to work outdoors and in physically demanding environments.
• Capable of prioritizing tasks in fast‐moving field conditions with limited supervision.
• May require extended hours depending on field workload and customer needs.
• Must maintain professionalism and high-quality workmanship.

8. Qualifications

• Extensive experience in fiber optic installation, fusion splicing, testing, and troubleshooting.
• Strong leadership and team‐management abilities.
• Ability to read and interpret OTDR traces, technical diagrams, and fiber construction drawings.
• Proficiency with fiber testing equipment and precision tools.
• Strong communication and customer‐service skills.
• Ability to work in outdoor field environments and perform physically demanding tasks.

Certifications (Required or Preferred)

• FOA Certified Fiber Optic Technician (CFOT)
• OSHA 30
• BICSI Certification
• CommScope SYSTIMAX Installation & Maintenance

9. Core Values

Accountability – takes ownership of deliverables and communicates truthfully.

Character – professional conduct and reliability.

Integrity – honest reporting and ethical behavior.

Safety – follows all safety requirements.

Teamwork – collaborates and supports the estimating team.

Trustworthy – consistent follow‐through and transparent communication.

10. Work Environment

Field‐based role with regular outdoor activities, job‐site coordination, and physical tasks.
May require travel to job sites and extended periods of fieldwork.

11. Performance Review & Continuation of Engagement

This consulting engagement is performance‐based. Continuation of work, expansion of responsibilities, compensation changes, and any future discretionary immigration support (including work visa sponsorship) are contingent upon sustained performance, measurable deliverables, and business needs. The consultant will be evaluated bi‐weekly based on the daily/weekly deliverables and KPI expectations described above.

Sincerely,

Mark Dittmar, Vice-President

Access Communications Group, LLC

2017 Texas Ave. El Paso, TX 79901

(915) 845-0007 – www.acglp.com

CONSULTING OFFER ADDENDUM NOTICE

This document serves as both a Job Description and a Consulting Offer Addendum. Compensation, continuation of engagement, future adjustments, and any discretionary immigration support (including work visa sponsorship) are contingent upon bi‐weekly performance evaluations, demonstrated results, communication effectiveness, and compliance with all daily and weekly deliverables.

Company DescriptionAccess Communications Group (ACG), founded in 1996 in El Paso, Texas.

Telecommunications and Construction Company that provides services to Federal, State, Local -Commercial and Educational - check our website to look at the projects we have successfully completed!
We take immense pride in our exceptional track record as a federal contractor. The evidence is reflected in our outstanding Contractor Performance Assessment Reporting System rating and excellent Process Performance Qualification evaluations. Our satisfied clients span various sectors across Texas, Arizona, New Mexico, and Colorado, comprising federal, commercial, medical, and educational institutions.

Company Description

Access Communications Group (ACG), founded in 1996 in El Paso, Texas. \r\n\r\nTelecommunications and Construction Company that provides services to Federal, State, Local -Commercial and Educational - check our website to look at the projects we have successfully completed!\r\nWe take immense pride in our exceptional track record as a federal contractor. The evidence is reflected in our outstanding Contractor Performance Assessment Reporting System rating and excellent Process Performance Qualification evaluations. Our satisfied clients span various sectors across Texas, Arizona, New Mexico, and Colorado, comprising federal, commercial, medical, and educational institutions.