Residential Plumbing Service Manager

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Free food & snacks
• Health insurance
• Paid time off

Lead a Team. Build a Department. Make an Impact.

Ethical Plumbing is seeking an experienced Residential Plumbing Service Manager to lead our growing residential service department. This is an opportunity for a proven leader who enjoys coaching technicians, improving performance, and building a culture focused on customer service and accountability.

If you're looking for a position where you can truly make a difference—not just maintain the status quo—we want to talk with you.

What You'll Do

• Lead, coach, and mentor a team of residential service plumbers.
• Conduct ride-alongs and in-field coaching to improve technician performance.
• Hold weekly training meetings and monthly one-on-one coaching sessions.
• Improve department conversion rates, average ticket, gross profit, and customer satisfaction.
• Review KPIs and create action plans for continuous improvement.
• Work closely with dispatch, customer service, warehouse, and company leadership.
• Reduce callbacks and warranty work through training and accountability.
• Ensure technicians maintain professional appearance, communication, and workmanship.
• Recruit, interview, hire, and develop future technicians.
• Foster a positive, team-oriented culture built on integrity and excellence.

Qualifications

Required

• South Carolina Master Plumber License (or ability to obtain quickly)
• Minimum 5 years of residential plumbing experience
• Minimum 3 years managing residential service technicians
• Strong leadership and coaching skills
• Excellent customer service and communication abilities
• Valid driver's license with a clean driving record

Preferred

• Professional leadership or sales training through Nexstar or similar organizations
• Experience with Housecall Pro, ServiceTitan, or other field service management software
• Experience managing KPIs and departmental budgets
• Proven success improving technician performance and profitability