Field Service Technician

Job Description

Job Description

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field—you'll be in good company.

Responsibilities

The essential functions include, but are not limited to the following:

• Travel the region to install, repair, and maintain espresso machines, coffee brewers, grinders, and other specialty coffee equipment.
• Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software.
• Keep customers in the loop with timely updates on repair status and estimated timeframes.
• Making sure your company provided service vehicle is neat, organized, and well-stocked.
• Contribute to a tidy and efficient shop environment.
• Participate in a weekly on-call rotation for after-hours service.
• Assist other service technicians with installations and parts delivery.

Requirements

Minimum Qualifications

• High school diploma or general education degree (GED).
• Valid driver's license with the ability to be insured.
• Time management.
• Customer service skills.
• Oral and written communication skills.
• Troubleshooting skills.
• Ability to be a team player.

Preferred Qualifications

• Working knowledge of multimeter use.
• Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems.
• Experience with Google Workspace (Gmail, Chat, Drive, Calendar) .
• Experience in the coffee industry.

Benefits

Position Benefits

• Negotiable starting salary range of $44k-$54k
• Bring your own device policy with $30 per pay period cell phone reimbursement.
• Take home service vehicle with a gas card.
• Productivity bonuses which average an extra $2 an hour for technicians.
• Company issued credit card for business related expenses including tools.
• We do not expect our technicians to pay for anything out of pocket.
• In house technical support provided by our highly experienced technicians.
• We average 10 years of experience across the service team.

ESI as an Employer

• Medical & dental insurance.
• Retirement account matching.
• Generous vacation policy & paid holidays.
• Company paid life insurance & long term disability.
• Ongoing career development & training.
• Educational assistance program that reimburses tuition.
• Discounts on products from our sister company, Intermix Beverage.