Job Description
Job Title: Mac IT Support Technician
Location: Indianapolis, IN 46241 (Onsite)
Duration: Long term contract
Job Description:
- Provide day-to-day technical support for Mac laptops and desktops.
- Assist users with login issues, software errors, and basic troubleshooting.
- Install and update macOS and standard software applications.
- Set up and configure new Mac devices for employees.
- Support basic network connectivity (Wi-Fi, VPN) and printing issues.
- Log and track user requests using IT ticketing tools.
- Perform regular checks to ensure Mac devices are compliant with company policies.
- Help manage user accounts and access permissions.
- Maintain records of assigned devices and accessories.
- Follow guidance from senior technicians and escalate issues as needed.