Warranty Administrator

Job Description

Job DescriptionJob Description:

Review and process warranty claims for service and repair work on vehicles. Ensure all warranty claims comply with manufacturer policies and guidelines. Submit claims to the appropriate manufacturer or third-party for reimbursement. Maintain accurate documentation of warranty claims and related paperwork. Communicate with customers, service advisors, and technicians to gather necessary information for claims. Track the status of submitted warranty claims and follow up as needed to ensure timely resolution. Analyze warranty data to identify trends and potential issues with vehicle repairs or service. Work closely with the service department to ensure smooth processing of warranty-related services. Maintain an up-to-date knowledge of warranty policies and manufacturer requirements. Process warranty part returns and ensure proper handling of defective parts. Assist in resolving warranty-related disputes or concerns between the dealership and manufacturers. Provide administrative support to the service, sales, and HR department as needed.

Job Requirement: Experience in warranty administration, automotive service, or related field preferred. Strong knowledge of automotive service and repair procedures. Familiarity with warranty policies and procedures for various automotive manufacturers. Excellent communication and customer service skills. Strong attention to detail and organizational skills. Ability to work independently and as part of a team in a fast-paced environment.