Job Description
Job Description
Currently looking to fill an opening at our Gahanna Store. Offering competitive hourly wages, paid overtime, and insurance match. This position has been held for years and is only open because of retirement. A partner in our operations and DQ family at the Gahanna Store. Looking for experience, reliability, and business acumen as this team member will partner with the ownership team.
GENERAL MANAGER JOB DESCRIPTION
Reports to: Independent Owner or Owner’s Appointee
Purpose of Job
To create positive memories for all who touch DQ and OJ. To oversee entire restaurant operations
including financial performance, product production, inventory, personnel, sales, and marketing for the
restaurant. To ensure restaurant is operated within guidelines established by owner and franchisor. To
set high standards and create a great environment for the team to work.
Essential Functions
Operations
Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality,
service and atmosphere, creating value through an excellent experience and a fair price.
Training
Ensure that every member of management and crew is trained and fully knowledgeable on all PRIDE
systems and routines, product recipes, food safety practices and restaurant safety practices.
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the
restaurant, setting each shift up for success.
Business Planning
Develop the restaurant’s business plan by working with the owner and ADQ Business Consultants,
field staff or territory operator.
Manage restaurant profit & loss to optimize sales and profit, analyzing COGS and taking corrective
action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year
and adjusting labor accordingly, and ensuring that cash control/security procedures are followed.
Prepare financial and sales forecasts and budgets, review financial reports regularly for variances,
establish and monitor financial controls.
Develop and implement strategies to increase average meal checks and frequency of Fan visits.
Fan Service
Ensure that Fan service in all areas meets or exceeds company standards.
Establish standards for the management team and crew to handle customer concerns.
Ensure that customer complaints are promptly and appropriately addressed to resolve the problem
and ensure that each dissatisfied customer becomes a return Fan. Manage open complaints to
ensure follow up process is documented in the Tell Us About Us (TUAU) database.
Understands the importance of speed of service and resolve bottlenecks in work flow.
Build relationships with return or preferred patrons.
FO110f Rev. 3/5/2014Team Member Leadership
Accomplish store objectives by hiring, training, coaching and developing the store management
team and hourly crew members to build a highly skilled and productive team.
Ensure thorough training and new hire orientations take place; clearly communicate job
expectations; monitor each employee and manager’s performance and job contributions, provide
ongoing and helpful feedback against expectations.
Responsible for effective scheduling and ensuring that the restaurant is properly staffed to drive
sales volumes. Prepare crew members’ schedules and approve schedules completed by assistant
managers to meet staffing requirements for different day parts and different seasonal demands, and
to meet established labor goals.
Conduct formal employee performance appraisals to assess and review job contributions.
Role model and enforce policies and procedures.
Maintain a positive working relationship with all restaurant staff to foster and promote a
cooperative and pleasant working climate, which will be conducive to maximizing employee morale,
productivity and efficiency.
Health and Safety Standards
Must be ServSafe® certified or approved equivalent.
Ensure that Food Safety is the top training priority in store operations. Ensure that proper hand
washing, product rotation procedures, and temperature logging are visible and active behaviors.
Role model and enforce safe food handling practices.
Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing
sanitation standards and procedures, complying with health and legal regulations and maintaining
security systems or routines. Ensure that all health, safety and sanitation requirements are met in
accordance with federal, state and local standards.
Train and ensure understanding by store management and crew on how to react in the event of an
emergency such as a workers compensation accident, a robbery, etc. Lead the response to such
events.
Store Marketing
Attract new Fans and increase restaurant sales by developing and implementing local, regional and
national marketing promotions and activities, including advertising, public and community relations
programs, identifying and evaluating local competitors’ store marketing, evaluating program results,
identifying and tracking changing consumer demands.
Perform other duties and responsibilities as requested by owner or owner’s appointee.
FO110f Rev. 3/5/2014Required Qualifications
Experience Needed
Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit
and loss, required. Previous quick service restaurant experience strongly preferred.
High School diploma or equivalent required.
Proven track record of effectively managing COGS and labor.
ServSafe® certified or approved equivalent.
Skills/Competencies Needed
Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
Trainer and coach - ability to be a strong trainer and coach to others on restaurant routines and
systems, as well as how to effectively interact with customers and each other.
Management skills - excellent track record of coaching and developing employees and effectively
resolving employee relations issues. Ability to motivate and retain a strong team, and set a positive
and upbeat store environment.
Organization and goal focus - must be highly organized and detail-oriented with the capability to
oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
Must be able to set clear goals for the business and actively work to achieve and exceed these goals.
Technical - proficiency with computers and with Point of Sale systems.
Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ
standards in all you do.
Integrity-does the right thing even when no one is looking, honest, earns trust of others.
Work Conditions
Must have ability to:
Perform under pressure in a high volume restaurant including moving and responding quickly for
long periods of time.
Work in and out of different temperature ranges.
Stand for long periods of time.
Lift up to 50 pounds.
Work around nuts and other allergens.
Company DescriptionFamily owned company for over 65 years with in the Gahanna community.
Company Description
Family owned company for over 65 years with in the Gahanna community.