IT Support Technician / Junior System Administrator

Job Description

Job Description

Junior System Administrator / IT Support Technician

Utilities One is looking for a reliable and hands-on Junior System Administrator / IT Support Technician to maintain and support the basic IT infrastructure and end-user equipment in our New Jersey office. The role involves hardware maintenance, basic network troubleshooting, software installations, device logistics, and remote support coordination with the central IT/security teams. This is an on-site position.

Key Responsibilities

Hardware Maintenance & Support

• Basic maintenance of company laptops and desktops (replacing RAM, SSDs, thermal paste, etc.)
• Reinstallation and configuration of operating systems (primarily Windows)
• Formatting and partitioning drives properly based on internal standards
• Diagnosing and repairing basic hardware/software issues
• Preparing and configuring laptops/desktops for employee use

Network Support (Basic)

• Restarting and basic maintenance of office networking equipment (routers, switches, Wi-Fi access points)
• Reporting and escalating major connectivity issues to the central IT department

Mobile Devices & Tablets

• Basic setup and configuration of company smartphones and iPads
• Assisting with email, VPN, or app configuration on mobile devices
• Managing inventory and assignment of mobile devices

Device Logistics & Inventory

• Managing inventory of all IT equipment assigned to employees
• Preparing, shipping, and tracking laptops/desktops for remote/hybrid staff
• Keeping records of equipment issued, returned, replaced, or under repair
• Ensuring returned equipment is wiped and properly reset

Employee Support

• Daily assistance with IT-related issues (passwords, app access, printing, etc.)
• Remote support via AnyDesk/TeamViewer when necessary
• Acting as local hands for the main IT/Security team when remote execution isn't possible
• Escalating more complex issues to higher-level IT staff when needed

Requirements

• Basic knowledge of Windows operating systems installation and configuration
• Experience with computer hardware: RAM/SSD upgrades, thermal paste replacement, internal cleaning
• Understanding of local network basics (DHCP, IP addressing, restarting routers/switches)
• Familiarity with remote support tools and general IT troubleshooting methods
• Ability to keep organized logs of issued/returned devices and hardware status
• Ability to follow procedures provided by the central IT/security teams

Nice to Have (Optional)

• Basic scripting or PowerShell knowledge
• Experience using device inventory or asset management tools
• Basic understanding of cybersecurity hygiene (password practices, device encryption, etc.)
• Experience with MacBooks is a plus

Personal Qualities

• Responsible and proactive
• Well-organized and detail-oriented
• Capable of working independently and taking initiative
• Good communication skills and customer-oriented mindset

Benefits

• Competitive salary package
• Being part of an international, dynamic work environment
• Health Insurance
• Paid Time Off
• 401(k)
• Whole Life Insurance