Job Description
Job DescriptionWe are looking for a skilled Help Desk Support specialist to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical assistance to users, ensuring prompt solutions to their IT-related challenges. This is a great opportunity to showcase your problem-solving skills and contribute to an organization within the education sector.
Responsibilities:
• Respond promptly to help desk tickets and resolve a variety of technical issues.
• Install, update, and configure software applications and user accounts as needed.
• Maintain clear and detailed documentation of support activities and escalate complex problems to the appropriate team.
• Deliver exceptional communication and customer service to end-users.
• Troubleshoot basic technical issues related to Microsoft Windows and Active Directory.
• Assist in maintaining and improving the functionality of IT systems.
• Provide guidance to users on best practices for utilizing office productivity tools.
• Ensure timely follow-ups and resolution for all assigned support requests.• Proven experience in a help desk or technical support role.
• Proficiency with Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for resolving technical issues.
• Familiarity with office productivity tools and their configurations.
• Excellent communication and customer service abilities.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of managing and resolving service desk tickets.