Job Description
Job Description
Job Posting: Digital Estate Planning & Notary Success Agent
Location: Henderson, NV (Hybrid)
Pay Rate: $20/hour
Schedule: Monday–Friday | 7:30 AM–4:00 PM or 8:30 AM–5:00 PM PST
Start Date: April 20, 2026
Contract Length: 6 Months (with potential extension)
Training: 3 weeks in office (8:00 AM–4:30 PM)
In-Office Days After Training: Wednesday & Thursday
Employer: SkySource Solutions (Contracted to MetLife Legal Plans)
About the Role
MetLife Legal Plans, the nation’s leading provider of voluntary legal benefits—serving more than 3 million members—has partnered with SkySource Solutions to bring on four Digital Estate Planning & Notary Success Agents.
In this role, you’ll support members as they create digital estate planning documents, answer inquiries, and conduct secure online notarizations. This is an excellent opportunity for individuals with strong customer service skills, attention to detail, and an active Nevada Notary Commission.
Key Responsibilities
- Respond to incoming calls, emails, and live chats from plan members regarding eligibility, coverage, and digital estate planning services
- Perform online notarizations, including identity verification and acting as a notary witness
- Deliver complex scripted information clearly via phone and video sessions
- Assist new agents through on‑the‑job mentoring as needed
- Make follow‑up outbound calls to ensure inquiry resolution
- Provide troubleshooting support for members joining video notary sessions
- Complete other duties as assigned
Required Qualifications
- Active Nevada Notary Public Commission
- Ability to obtain Nevada Electronic Notary Certification (if not already held)
- Previous notary experience
- Strong verbal and written communication skills
- Demonstrated ability to provide empathetic, patient, and solutions‑focused service
- Proficiency navigating computer systems and multitasking
- Prior experience in customer service, call center, administrative, or professional office environments
- Ability to adapt to changing workload and processes
- Preferred Qualifications
- Active Nevada Electronic Notary Commission
- Experience in legal, administrative, or compliance‑related office environments
- Bilingual (Spanish preferred)
- Bachelor’s degree
- Experience using CRM systems such as Zendesk
Success Traits
Candidates who thrive in this role typically demonstrate:
- Excellent communication and professionalism
- Strong client focus and service mindset
- Patience, adaptability, and attention to detail
- Critical thinking and problem‑solving abilities
- Commitment to following processes, compliance, and documentation requirements
Work Environment & Requirements
- Hybrid model after training (must meet WFH equipment standards)
- Dedicated workspace at home with:
- Desk/table setup
- Computer, monitor, keyboard, headset (provided)
- 150 Mbps+ internet required for video notarization
- Failure to meet WFH standards will require full‑time office attendance
Why This Opportunity?
- Stable Monday–Friday schedule — no weekends
- Opportunity to work with a Fortune‑500‑aligned organization
- Build experience in digital notarization and estate planning services
- Growth in customer success, legal admin, and digital services sectors