Job Description
Job Description
Job purpose
The General Manager is responsible for the successful overall direction, administration, and coordination of all activities at the property, in accordance with the policies and objectives established by the Company, with the ultimate objective to provide the maximum profit and return on investment.
Duties and responsibilities
- Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
- Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
- Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
- Create, develop, and implement an effective strategy of corporate organization, setting objectives for future growth and expansion.
- Ensure the quality of management operations in all areas of the organization.
- Establishes performance and profit objectives for short-term and long-term goals.
- Facilitate the flow of information throughout the property, and develops effective corporate procedures and controls, by organizing and presiding over regularly scheduled meetings.
- Held accountable, to the highest degree, for the accuracy and thoroughness of property records and reports.
- Maintain appropriate staffing levels in the top management level of the Company, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating top management executives, as needed.
- Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.
- Promote positive public/team member relations at all times.
- Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Safeguard the confidential information of all team members, department, and company records.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
- Perform other duties as assigned.
Qualifications
- Bachelor’s Degree is required, preferred in a business-related field.
- Five (5) years of senior management experience in the casino industry is required.
- Advanced degree strongly preferred.
- Ability to obtain a gaming license.
- Ability to work flexible schedules, including nights, weekends and holidays is required.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
- Extensive experience with accounting information systems.
- Expert knowledge of MS Excel.
- Experience in preparing and reviewing proformas and budgets for new and existing operations.
- Experience with financial reporting, expense analysis, cost benefit analysis and financial statement interpretation.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
- Excellent interpersonal, organizational and communication skills.
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
- Ability to read and understand all policies and procedures.
- Must be able to communicate effectively with guests, team members and management in English, specific to position duties and responsibilities.
- Must be able to complete standard forms and reports.
Benefits
- Medical (HSA available with High Deductible Health Plans)
- Dental
- Vision
- Life, AD&D (including voluntary options for employee, spouse, and/or children)
- Short-term Disability
- Long-term Disability
- 401k with match