Job Description
Job Description
IntegraONE seeking dependable and customer-focused Tier 1 Help Desk Engineers to join our Managed Services team. This entry-level role is responsible for providing front-line technical support to clients via phone, email, and remote tools, with occasional onsite support as needed. The ideal candidate is passionate about delivering exceptional customer service, eager to learn, and has a strong desire to grow in the IT industry.
Key Responsibilities:
- Provide first-level support for common technical issues involving desktops, laptops, printers, email, and basic networking.
- Respond to support requests via phone, email, and ticketing system promptly and professionally.
- Use RMM tools to diagnose and resolve basic technical issues.
- Escalate issues appropriately to Tier 2/3 support, ensuring clear and thorough documentation.
- Perform onsite support when needed, including basic hardware swaps and peripheral setups.
- Document all work accurately in the PSA system and contribute to internal documentation.
- Create and update knowledge base articles to support end users and internal processes.
- Follow standard operating procedures and assist with process improvements.
Requirements:
- 6 months to 1 year of IT support experience (internships or MSP experience preferred).
- Basic understanding of Microsoft Windows OS, Microsoft 365, and networking fundamentals (IP, DNS, DHCP).
- Excellent verbal and written communication skills.
- Demonstrated commitment to providing exceptional customer service.
- Strong documentation skills, including the ability to create end-user knowledge base articles.
- Familiarity with ITIL concepts and best practices is a plus.
- High school diploma or equivalent required; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.
- Valid driver's license and reliable transportation for occasional onsite support.
Additional Details:
- Work Hours: Monday–Friday, standard business hours; occasional after-hours work may be required.
- Onsite Work: Periodic travel to client sites for basic support tasks.
- Career Path: Opportunities for advancement into Tier 2 roles and specialization tracks (after 24 months).
Why Join Us?
- Team-oriented environment with mentorship and professional growth opportunities
- Hands-on experience across a variety of technologies and customer environments
- Paid training and certification support
- Mileage reimbursement for onsite visits
- Paid on-call program (rotated)
- Focused on delivering best-in-class customer experiences
Company DescriptionAbout IntegraONE
IntegraONE is looking for a talented team member who has a passion for technology and digital transformation. At IntegraONE, we believe companies and educational institutions that put technology at the center of their business win. This philosophy drives our passion for building better solutions from edge-to-cloud, that empower organizations to be secure, collaborative, and data-driven. As a premier technology solutions provider, IntegraONE has some of the highest credentialed engineers in the country, and a fantastic community built on trust, respect, and support. We know the work we do helps organizations of all sizes and industries to burst through barriers and deliver an exceptional customer experience. IntegraONE has offices in Allentown, Philadelphia, Harrisburg, Wilkes-Barre, and Pittsburgh
Equal Opportunity Employer
IntegraONE is an equal-opportunity employer. All employment-related decisions and practices are free from unlawful discrimination. IntegraONE makes hiring decisions
Company Description
About IntegraONE\r\nIntegraONE is looking for a talented team member who has a passion for technology and digital transformation. At IntegraONE, we believe companies and educational institutions that put technology at the center of their business win. This philosophy drives our passion for building better solutions from edge-to-cloud, that empower organizations to be secure, collaborative, and data-driven. As a premier technology solutions provider, IntegraONE has some of the highest credentialed engineers in the country, and a fantastic community built on trust, respect, and support. We know the work we do helps organizations of all sizes and industries to burst through barriers and deliver an exceptional customer experience. IntegraONE has offices in Allentown, Philadelphia, Harrisburg, Wilkes-Barre, and Pittsburgh\r\n\r\nEqual Opportunity Employer\r\nIntegraONE is an equal-opportunity employer. All employment-related decisions and practices are free from unlawful discrimination. IntegraONE makes hiring decisions