Job Description
Job DescriptionJob Title: Network Operations Center (NOC) Manager
Location-Type: 100% Remote in the US (working Eastern hours 8-5)
Start Date Is: ASAP
Duration: 6 Month Contract to Hire
Compensation Range: $35-40/hr during contract, $80-100k upon conversion to Full Time
Duties and Responsibilities:
Interfacing regularly with the client's customers regarding outstanding issues, trouble
ticket resolutions, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Present to the client's customers at quarterly business reviews and operational readiness
review meetings.
Directing the client's NOC provider. Driving weekly meetings, prioritizing tickets, driving
for root cause analysis, holding the NOC accountable, champion of process improvements.
Work directly with a third-party NOC provider—collaborate, delegate, and manage
priorities with their on-site technicians.
Set up and configure remote connectivity at properties where they have existing
network infrastructure.
Active engagement and monitor the client's network operations and infrastructure,
responding to incidents and ensuring high availability.
Serve as an escalation point of contact for network issues, escalating as needed and
following through to resolution.
Working closely with Tier3 experience field engineers to ensure that customer
tickets are completely resolved in a timely manner.
Create and maintain documentation for system configurations, processes, and
troubleshooting steps.
Analyze network health metrics, identify potential issues, and recommend
improvements.
Act as a liaison between engineering, field, and client services teams to ensure a
smooth handoff and continued support.
Experience and Skills Needed:
3–5 years of experience in a network operations or technical support role (preferably in
a telecom, IT, or wireless environment).
Familiarity with managed Wi-Fi, DAS, Public Safety in-building wireless infrastructure.
Working knowledge of networking protocols (TCP/IP, DNS, DHCP), switches, routers,
and firewalls.
Experience with network monitoring tools and ticketing systems.
Strong troubleshooting skills and a proactive mindset.
Excellent communication skills—able to collaborate cross-functionally and with third-party vendors.
A self-starter who's comfortable working independently and prioritizing their own workload.
Comfortable managing and supporting remote environments.
Bonus Points For:
Experience working in or managing vendor/third-party relationships.
Network certifications (CompTIA Network , CCNA, etc.).