General Manager in Training - Allentown
Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Hand & Stone Massage and Facial Spa Allentown located at 750 N Krocks Rd #205, Allentown, PA 18106 is searching for a dynamic Spa Leader! The ideal candidate has 13 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, wed love to hear from you!
What Sets Us Apart?
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.
Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.
As a General Manager in Training, you will
- Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
- Successfully lead the front desk team to exceed all sales and performance goals
- Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing the daily operations of the business
- Train, monitor, and coach teams, including in-the-moment coaching
- Assist in recruiting, onboarding, and training all new hires at the front desk
- Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
- Passionately promote sales, promotions, and events
- Uphold spa cleanliness standards
- Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.
Role Requirements
- Passion for people and providing excellent service
- Ability to work flexible hours including nights, weekends and some holidays
- Ability to occasionally travel for training, conferences, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner with a positive attitude
- Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus
- A strong team player with the ability to work independently
- Exceptional organizational skills including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
We cant wait to meet you!