Job Description
Job Description
Clinic hiring for both schedulers and front desk representatives
Type: temp to potential hire
Schedule: Monday through Friday 8:30am-5pm
Performs all duties relating to the Call Center and front desk, to include:
- Answer and triage all incoming calls
- Take accurate and detailed messages
- Use professional and courteous customer service techniques.
- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
- Perform as a resource to other team members in all revenue enhancement activities as needed, including but not limited to registration verification, co-payment collection, schedule and cancel appointments.
- Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.
- Provides basic information and instructions to patients regarding the practice. Ensures timeliness of patient flow to departmental areas.
- Assists with training and orientation of new staff, where applicable.
- Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
- Works on special projects as directed.
Qualifications:
- High school diploma/GED
- Minimum 1 year of secretarial experience in a medical or healthcare related setting
- Epic knowledge preferred
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