Hotel Front Desk Clerk

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

We are currently looking for someone for part-time hours, either from 7-3 or 3-11, with weekend availability.

Compensation:

$17 - $18 hourly

Responsibilities:

• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

• Has experience answering telephone calls and troubleshooting stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

About Company

Candlewood Suites is an IHG brand hotel geared for long-term stays, providing our guests a home away from home during their travels.