Job Description
Job Description
We are seeking a Customer Service / Collections Representative to support a short-term Accounts Receivable project. This position will primarily focus on high-volume outbound customer calls and collections clean-up, while maintaining accurate account information and tracking activity in Excel.
Location: Dunwoody, GA
Pay: $23–$25/hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM, 100% onsite
Duration: Approximately 3 months
Education: Associate’s degree required
The ideal candidate has strong customer service and communication skills, is comfortable making a large volume of outgoing calls each day, and is organized and detail-oriented. Previous accounts receivable, collections, or SAP experience is preferred but not required.
Responsibilities
- Make a high volume of outbound calls to customers regarding outstanding balances and account-related matters
- Provide professional and courteous customer service while assisting with account questions and payment follow-up
- Support the Accounts Receivable team with collections and account clean-up efforts
- Document customer conversations, payment updates, and follow-up activity
- Maintain and update information in Excel tracking spreadsheets
- Research basic account discrepancies and escalate issues when necessary
- Follow up consistently with customers to obtain updates and help resolve outstanding items
- Work closely with the internal A/R team to ensure accurate and timely documentation
Qualifications
- Associate’s degree required
- Previous customer service experience required
- Strong verbal communication skills and confidence making a high volume of outbound calls
- Working knowledge of Microsoft Excel
- Strong attention to detail, organization, and follow-through
- Ability to work onsite five days per week from 8:30 AM–5:00 PM
- Accounts Receivable, collections, and/or SAP experience is preferred but not required
- Ability to commit to the full three-month temporary assignment