Assistant Front Office Manager
Job Description
Job Description
The Assistant Front Office Manager helps run daily hotel reception operations, supervises desk staff, and resolves guest issues. Core duties involve managing check-ins, training employees, and supporting financial tasks like billing.
Compensation:
$58,000 - $59,000 yearly
Responsibilities:
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Supervise daily front desk, guest services, and bell staff operations
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Handle guest complaints and provide fast service recovery
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Assist with staff recruitment, shift scheduling, training, and performance coaching
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Monitor room availability, VIP arrivals, and special guest requests
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Coordinate closely with housekeeping and maintenance teams for smooth room turnovers
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Act as Manager on Duty when the main Front Office Manager is absent
Qualifications:
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High school diploma with 2+ years of hospitality experience, or a hospitality degree
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1+ year in a supervisory or team lead role
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Strong knowledge of hotel property management systems (PMS)
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Excellent communication, leadership, and problem-solving skills
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Flexible schedule availability to work weekends, holidays, and alternate shifts
About Company
At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.
Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.
Competitive Wages, Medical, Dental, Vision, 401(k), and Hilton Employee Discounts.
The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.