Job Description
Job Description
The Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone. This position answers inquiries, directs/connects calls, and provides information regarding activities conducted at establishment; location of departments, offices, and employees within the Firm.
What We're Looking For:
- Answer, screen, and forward calls, provide information, take messages, and schedule appointments.
- Greet clients/guests, determine nature and purpose of visit, and direct or escort them to their specific destinations or notify appropriate 'host' employee of arrival.
- Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets, and other documents.
- File and maintain records.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine the appropriate answer to client questions.
- Provide information about the Firm such as location of departments or offices, employees within the organization, or services provided.
- Keep work area and reception lobby tidy and presentable.
What You'll Bring:
- Basic knowledge of the principles and processes for providing customer service (needs assessment, meeting quality standards for service, and evaluation of customer satisfaction).
- Knowledge of administrative and clerical procedures and systems such as managing files and records and other office procedures.
- Knowledge of transmission, switching, control, and operation of telecommunication systems.
Education & Experience:
- Minimum Required: High School Diploma or equivalent
- Minimum Required: 0-1 year of similar work experience