Job Description
Job Description
Job Title: Concierge
Location: Mill Hill Residence
Employment Type: Part Time
Salary Range: 17+
About Us:
Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.
Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Staff Accountants to become part of our family. We invite you to take your first step toward a rewarding career with us!
Position Summary: The Concierge serves as an ambassador to the community and supports the Administrator in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.
Key Responsibilities:
- Provides positive first impression to all who enter the community
- Answers and screens all incoming telephone calls in a courteous and professional manner, Routes calls and takes messages, as appropriate
- Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to “sign in” at reception desk. Notifies residents of visitors, Instructs resident’s visitor according to resident’s instructions.
- Receives and processes mail for community staff. Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.
- Maintains and updates log of all emergency phone numbers. Keeps log at front desk.
- Maintains and updates emergency contact information on each resident. Keeps information at front desk.
- Assists managers with various clerical responsibilities.
- Pages staff wearing beepers as necessary.
- Takes RSVPs for special functions as necessary.
- Oversees sign-up for scheduled transportation.
- Hands out maintenance requests forms and pass on to maintenance.
- Performs other duties as necessary.
Compliance & Safety:
- Follows emergency procedures
- Understands the safety practices and procedures.
Communication:
- Communicates effectively with supervisor and other staff
- Advise supervisor and appropriate manager in any changes in physical and mental health of resident immediately.
Education/Experience/Licensure/Certification:
- High School Diploma required
- Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities. Considerable initiative and judgment is also required.
- Must have word processing and clerical skills.
- Must be able to work flexible hours and participate in holiday activities.
Physical Requirements:
- Physically able to bend and reach.
- Physically able to sit and stand for extended periods of time
Miscellaneous:
- Required to work weekends and holidays as assigned
- May be required to work on shifts other than the one for which hired
- May be required to work extended hours up to 16 hours per day
- Subject to exposure to infectious waste, diseases, conditions, etc. including HIV, AIDS and Hepatitis B & C viruses
- Could be subject to hostile and emotionally upset residents due to mental status
- Background, criminal and drug test required
- Could be asked to submit to random drug test during employment
Why You'll Love working for Us:
- Competitive wages
- Flexible shifts
- Growth opportunities
- Bonus & incentive programs
- Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.
BehaviorsRequired
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
MotivationsPreferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Job Security: Inspired to perform well by the knowledge that your job is safe
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.