Job Description
Job Description
Technical Support RepresentativePayment Processing$21.00 per hourOpen-Ended Assignment with Potential to ExtendMonday-Friday, 6:30am-3:00pmSan Diego, California (onsite) The Technical Support Representative plays a vital role in delivering front-line technical assistance and ensuring client success with products and services. This customer-facing position is responsible for installing and troubleshooting software, supporting point-of-sale (POS) devices, and coordinating with cross-functional teams to resolve issues and enhance user experience. The role also includes managing hardware deployments, maintaining documentation, and providing internal IT support, contributing to the smooth operation of both client-facing and internal systems. This individual will be a key player in fostering client satisfaction and operational excellence through responsive support and technical expertise.
What the position offers:
- After being hired on, the following benefits are offered:
- Single and Family Health Insurance plans, including Dental and Vision coverage
- Short-Term and Long-Term disability
- Matching 401(k)
- Competitive Paid Time Off
- Training (first 2 weeks) will be 8:00a-4:30p, then switch to 6:30a-3:00p
What you’ll be doing:
- Communicate with clients via phone and email to install company software, provide login information for web-based services, and deliver training on software and services
- Assist clients with troubleshooting technical issues in a professional and supportive manner
- Perform remote troubleshooting and in-house testing to diagnose and resolve issues with point-of-sale (POS) terminal devices and software
- Create and maintain unique parameter files for clients to enable utilization of contracted products and services
- Order, manage, and deploy POS terminal hardware and accessories, maintaining detailed inventory and shipping documentation
- Collaborate with IT and development partners to create specifications for POS software, direct host-to-host solutions, and ensure proper operation of software applications. Coordinate testing and issue resolution to deliver successful solutions
- Develop user and technical documentation for hardware and software to support growth and facilitate ease of use
- Maintain office computers and equipment, ensuring proper operation of systems required for company functions
- Liaise with external contractors for maintenance and repairs as needed
Who we’re looking for:
- 1-3 years of customer service experience
- Bachelors degree preferred
- Strong customer service and communication skills, both verbal and written
- Ability to troubleshoot technical issues with a calm, professional demeanor
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office Suite and familiarity with inventory management systems
- Strong analytical and problem-solving skills
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