Job Description
Job DescriptionDescription:
Systems for Public Safety, Inc. is a Ford Pro up-fitter and maintenance facility dedicated to serving police and fire fleets. We up fit vehicles for cities and counties all over Washington, Oregon, Idaho, Montana, and Alaska. We also complete vehicle maintenance and repair on emergency vehicles for our local cities and precincts.
We are looking for someone who loves a challenge, wants to learn something new and be a part of a team. We are looking for someone who is organized, open to learning new skills and knowledge, and can clearly communicate both within our organization and with our customers.
The Service Writer is responsible for:
- Greeting and assisting customers with their vehicles as well as documenting their concerns on repair orders
- Schedule repairs with technicians
- Communicate with technicians, purchasing, and warehouse about needed parts for repairs
- Communicate with Service Coordinator regarding completed vehicles for delivery
- Close out repairs and invoice customers
- Answer questions regarding repair process and invoices
- Resolve customer concerns
Hours:
- Monday through Thursday 7:00a.m to 3:30p.m
- Friday 6:00 a.m. to 2:30 p.m.
- Weekends OFF
Benefits:
- Benefits eligible on the first of the month following 60 days
- We offer medical, dental, vision, 401k, Life, and AD&D
- PTO of 1.5 hours for every 40 hours worked
Pay:
- Starting at $22.00-$24.00 per hour
- Because our area in the automotive world is unique, there will be a bit of a learning process for new employees. We will offer wage increases on a quarterly basis within the first year as you are able to pick up more and more knowledge and responsibilities of your position
- Quarterly Bonus (performance based program)
- Annual wage increases
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to commute/relocate:
- Lakewood, WA 98499: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable working with Law Enforcement?
Requirements:
- Must have at least two year's experience in service writing
- Must have at least one year's experience in automotive customer service
- Must have a valid driver's license.
- Must be able to have strong written and verbal communication skills
- Must have strong problem solving skills
- Organization and scheduling skills required
- Experience working with Microsoft Office is a plus
- Experience working with Mitchell1 Team Works a plus
- Must be able to lift 60 pounds
- Pre employment drug screening and background check required by contractual obligation, services provided by company. Not an automatic disqualification.
- Must be comfortable working with and around Law Enforcement officers and other first responders
- Must be legally able to work in the United States.