Job Description
Job Description
Service Manager
Pay: $90,000 – $120,000 per year
Employment Type: Full-Time
About Us
We are a family-owned automotive dealership group with a long-standing reputation for delivering exceptional customer service and high-quality automotive care. Our team is built on integrity, professionalism, and a commitment to continuous improvement. We are seeking a results-driven and customer-focused Service Manager to lead our service department and help deliver an outstanding ownership experience for our customers.
Job Summary
The Service Manager is responsible for overseeing all aspects of the service department. This role includes leading service advisors and technicians, ensuring high levels of customer satisfaction, maximizing department efficiency and profitability, and maintaining manufacturer standards and compliance.
Key Responsibilities
- Lead, train, and develop service advisors, technicians, and support staff
- Ensure an outstanding customer experience from vehicle check-in through delivery
- Monitor service department performance metrics including productivity, profitability, and customer satisfaction scores
- Oversee warranty claims and ensure compliance with manufacturer guidelines
- Maintain a clean, safe, and organized service department
- Communicate effectively with sales, parts, and other departments to improve operational efficiency
- Manage parts and labor pricing structures in alignment with dealership goals
- Drive fixed operations growth through process improvement and customer retention initiatives
Qualifications
- Proven experience as a Service Manager in a high-volume automotive service department
- Strong leadership and team-building skills
- Excellent customer service and communication abilities
- Solid understanding of automotive repair processes and service department operations
- Familiarity with dealership management systems (DMS)
- Ability to thrive in a fast-paced environment
- Valid driver’s license with a clean driving record
What We Offer
- Competitive salary plus performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts
- Career advancement opportunities within a growing organization
Schedule
- Day Shift
- Monday to Friday
- No weekends
Experience
- Automotive Service Management: 3 years required
Job Type
Full-Time