Technical Support Engineer
Job Description
Job DescriptionSalary: $18-$28 per hour based on experience
Full-time position - 8:00-5:00, Monday-Friday
This is a hybrid work position in Grand Junction, CO.
Shifts are mostly remote, with some work required onsite at client locations or at the ITS office.
Salary Range: $18 to $28 per hour based on experience
(Position hours can fluctuate and may include some nights/weekends and occasional on-call.)
Summary:
We are seeking a Technical Support Engineer to provide network and workstation support in a managed services environment for multiple clients.
Primary Responsibilities:
- Handle incoming service requests in a manner that builds rapport, establishes trust, and enhances confidence and mutual respect
- Provide general IT support to a variety of clients, both onsite and remote
- Assist in the maintenance and management of company information systems including software and hardware troubleshooting
- Install and upgrade new hardware and software
- Identify and escalate complex problems under supervision
- Maintain detailed documentation for all customer interaction and resolution activities
- Represent ITS to customers by promoting a positive public image that aligns with the ITS core values
Position Requirements:
- Professional IT certifications such as Microsoft MTA, MCSA; CompTIA A+, CompTIA Network+ and CompTIA Server+ (preferred)
- Undergraduate degree in computer-related technologies (preferred)
- Experience withdesktop and server support
- Experience with computer hardware repair
- Customer service experience in a technical support, help desk, or call center environment
- Familiarity with remote support tools
- Strong background in Windows client operating systems, standard desktop applications (i.e., Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory
- Excellent customer service, organization, and documentation skills
- Strong multi-tasking ability
- Strong interpersonal skills with the ability to work well independently as well as in a team environment
- Must have a valid driver's license
- Must be authorized to work in the United States
Benefits:
ITS values our employees; therefore, we offer a comprehensive and competitive benefits package, including:
- Medical insurance
- Dental and Vision Insurance
- 401(k) plan with 4% company match
- Paid vacation and sick leave
- 12 Paid holidays - including a paid day off for your birthday
- Supplemental insurance plans
- Company-sponsored professional development program
About Information Technology Solutions:
Information Technology Solutions (ITS), located in Grand Junction, CO, was established in 2007. We are an IT and professional services company with a mission to deliver a customer-focused, human approach to technology. ITS provides IT Consulting, Project Management, System Management, and Business Process Automation, as well as a wide variety of other technology and business-related services.
Our Values:
INTEGRITY. We do what we say we will do when we say we will do it, the way we said we would do it.
ACCOUNTABILITY. We take ownership of our work. We also admit failures and ask for help.
AMBITIOUS GROWTH. We help grow our clients, our company, and ourselves through intentional innovation and continuous improvement.
MEANINGFUL RELATIONSHIPS. We strive to build strong lasting relationships with customers, vendors, and our fellow employees.
MAKE IT FUN. We work hard while also making time for play and work-life balance.
ITS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.