Job Description
Responsibilities:
- Build strong customer relationships by providing efficient, friendly service.
- Proactively collect and verify essential customer information including addresses, phone numbers, emails, and birth months in a courteous and thorough manner to support company goals. Ensure client profiles are complete, accurate, and free of duplication, and maintain all information in accordance with company policy.
- Maintain security awareness by safeguarding company passwords and access codes.
- Accurately process sales transactions at the appropriate price using the store’s point of sale system, accepting all forms of payment, including cash, checks, credit cards, and gift cards; ensure customers receive transaction receipts. Handle merchandise returns and exchanges, including issuing refunds or store credits.
- Verify that merchandise sold matches the printed receipt and the payment recorded, ensuring accuracy and quickly addressing any discrepancies.
- Perform opening and closing procedures, including preparing bank deposits and change requests.
- Assist stylists with merchandise lookups and transfers, and pull will calls, alterations, and special orders as needed.
- Maintain front desk supplies and keep the area organized at all times; assist with returning go backs to the appropriate sales floor location.
- Provide consistent email communication and timely follow-up.
- Maintain professional and supportive relationships with stylists, fellow team members, and all store locations.
- Maintain a fashionably styled personal appearance.
- Assist with recurring physical inventory.
- Support store events, complete special projects, and perform other duties as assigned.
Customer Service
- Answer and direct calls pleasantly and promptly.
- Greet and acknowledge all customers promptly, addressing them respectfully by their preferred name to ensure an exceptional experience.
- Respond to customers’ questions and provide information on procedures and policies in a helpful manner.
- Address customer concerns and refer them to a manager when necessary; only a manager is authorized to deny returns or similar requests.
- Engage customers in friendly conversation during transaction processing, alterations, holds, will calls, or special order pickups to ensure a positive experience.
- Ensure customer waiting times are minimal by efficiently managing transactions and processes. If delays occur, address the issue promptly and keep the customer informed to maintain their confidence and satisfaction.
- Offer to contact the customer’s regular or preferred stylist. If the customer does not have one, ensure they are connected with a stylist.
- Offer carry-out service to customers upon completion of their transaction.
- Bag, box, or gift wrap merchandise with the highest level of appearance and care.
Qualifications:
- Retail experience is required; experience in a luxury environment is preferred.
- Demonstrates a sense of urgency and a self-motivated attitude.
- Excellent organizational skills with the ability to prioritize tasks.
- High level of attention to detail.
- Excellent interpersonal and communication skills.
- Strong customer service skills.
- Basic computer skills.
- Willingness and ability to work a flexible schedule, including weekends, evening store events,
and other retail business needs.
Education:
High School education or equivalent.
Tootsies is proud to be an Equal Opportunity Employer.