Job Description
Job Description
Job Summary
Are you ready to elevate your career and shape the future of technology? We are looking for a brilliant, driven Senior Development Support Engineer to become a cornerstone of our high-energy innovation team. If you thrive on solving complex puzzles, championing cutting-edge solutions, and collaborating with passionate creators, this is your stage to shine. Step into a fast-paced environment where your expertise is celebrated, your growth is fast-tracked, and your impact is felt every single day.
Key Responsibilities
Technical Support:
- Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines
- Provide recommendations for best practices in DevOps workflows
- Assist with complex setup, configuration, and troubleshooting of tools and environments
Customer Engagement:
- Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues
- Actively engage with customers to understand their challenges and provide tailored solutions.
- Contribute to documentation and knowledge bases to ensure customers can self-serve when possible.
Collaboration & Tools Development:
- Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively
- Develop and enhance internal tools for automating diagnostics and improving team efficiency
Continuous Learning:
- Stay updated on evolving DevOps tools, cloud platforms, and software development trends
- Participate in team scrums and collaborative problem-solving sessions
Qualifications (Must Have):
- Cloud deployments and Kubernetes expertise with Software development
- 5+ years experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs
- 1-2+ years experience working with Jenkins as an admin/developing jobs/troubleshooting builds
- Hands-on experience with DevOps tools like Kubernetes, Docker, and Git
- Familiarity with CI/CD pipelines and related concepts
- Excellent problem-solving skills and the ability to work independently
- Strong communication skills, with fluency in English (written and verbal)
Nice-to-Have:
- Proficiency in Java development
- Experience with enterprise technologies like LDAP, databases, and REST APIs.
- Cloud platform expertise (AWS, GCP, Azure)
- Certifications in Kubernetes, cloud platforms, or DevOps-related tools
- Open source contributions or Jenkins community involvement
- Previous experience in a customer-facing technical support role