Job Description
Job Description
The Phoenix Hotel is in search of a dynamic Front Desk Agent for a Part-time an short term position!
If you have ever wanted to be a part of the legendary Phoenix Hotel and it's incredible history - now is your time! We are looking for a few good people to help us until the end, so a three month position - unless something changes! Opera experience a huge plus!
Looking for 7am-3pm Saturday and Sundays and a hole lot of fill in here and there!
The details:
This position is responsible for providing superior service with all guest interactions. Specifically, a Front Desk Agent will exceed the expectations of all guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, spa services, hiking, children's programs, babysitting, water recreation, biking, goods offered (i.e. beverages, VIP packages, hotel offered amenities, special events and other areas as needed.
The person having this position must possess good communication skills, and have the ability to resolve conflict and possess a thorough understanding of Bunkhouse policies. All Phoenix Hotel employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Front Desk Agents must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. Front Desk Agents must promote the Bunkhouse Vision in all actions and decisions and are accountable to the overall team.
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Essential Functions
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
- Complete all shift checklist items
- Check in and out all hotel guests in a confident, professional and personalized manner
- Take hotel reservations accurately and efficiently
- Assist in the development and implementation of special projects
- Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
- Maintain a positive relationship with all employees and guests
- Ensure all calls are answered in a courteous, professional and efficient manner
- Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
- Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
- Maintain accuracy with all accounting and billing procedures
- Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
- Issue guest safety deposit boxes as requested
- Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
- Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
- Maintain a high level of cleanliness and safety in the work area
- Properly perform end of day financial reporting
- Maintain and secure the premises throughout shift, ensuring a restful nights sleep for our guests, performing walk thru's throughout the property on a regular basis
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and emergency procedures and OSHA requirements
- Attend relevant meetings
- Education & Experience
- High School diploma or general education degree (GED). College Degree preferred
- Six (6) months related experience in hospitality or service industry.
- Competencies
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Ability to create documents in Excel and Word
- Ability to understand other computer programs (i.e. Property Management System)
- Ability to apply concepts of math including: addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals
Working Conditions/Environment
The noise level in the work environment is usually moderate
The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty
(50) pounds is considered a minimum two (2) person lift
The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Employment Type: Part-time
Company DescriptionThe rock n’ roll spirit of this weird and wonderful 1950’s-era motor court hotel reflects the layers of history that have unfolded here. The Phoenix continues to be a pitstop for musicians passing through and intrepid travelers looking to have a good time in the heart of the city.
Company Description
The rock n’ roll spirit of this weird and wonderful 1950’s-era motor court hotel reflects the layers of history that have unfolded here. The Phoenix continues to be a pitstop for musicians passing through and intrepid travelers looking to have a good time in the heart of the city.