Job Description
Job DescriptionITTConnect is seeking an IT Service Desk L2 Analyst for a direct-hire full time position with a large financial institution.
Requirements
- 8+ years of experience in IT Service Desk
- Highly desirable experience working with banks / financial services / traders support
- 5+ years of experience in Service Desk Level 2 support
- Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange
- Experience with cloud platforms such as Azure, or AWS
- Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls)
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Scripting experience (PowerShell, Bash)
- Experience with virtualization platforms (VMware, Hyper-V)
- Experience with virtual desktop infrastructure (VDI – e.g. Citrix)
- Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices
- Understanding of data privacy, regulatory requirements, and cybersecurity in finance
- May require after-hours or weekend work during system upgrades, maintenance or emergencies
- On-call responsibility for critical infrastructure issues
- Bachelor’s degree in Information Technology or related field